Refund Policy
DIGITAL PHOTO GRAPHIX & PRINTING
Effective Date: May 12, 2026
At Digital Photo Graphix & Printing, many of our products and services are custom-made, personalized, or involve labor-intensive processing of customer-provided materials. Because of the nature of our work, the following refund policy applies.
1. CUSTOM ORDERS
Due to the custom nature of our services, all sales are generally final once production has begun.
This includes:
- Photo prints
- Large format prints
- Canvas prints
- Graphic design
- Film processing
- Scanning services
- Media transfers
- Restorations
- Custom publications
- Advertising placements
- Specialty products
2. ORDER APPROVAL RESPONSIBILITY
Customers are responsible for reviewing proofs, spelling, layouts, cropping, image quality, sizing, and specifications before approving production.
3. DEFECTIVE OR INCORRECT ORDERS
If an order is defective or produced incorrectly due to our error, please contact us within 7 days of receiving the order.
At our discretion, we may:
- Reprint the order
- Correct the issue
- Provide store credit
- Provide a refund where appropriate
4. COLOR VARIATIONS
Slight color differences between monitors and printed output are normal and are not considered defects.
5. LEGACY MEDIA & RESTORATION SERVICES
Results cannot be guaranteed for restoration, scanning, and media transfer services due to the condition and age of source materials.
6. NON-REFUNDABLE SERVICES
The following are non-refundable once work has started:
- Graphic design labor
- Scanning labor
- Restoration labor
- Film processing
- Video/audio transfer services
- Rush fees
- Setup fees
- Mailing/postage costs
- Advertising placements already reserved or published
7. DEPOSITS
Deposits made toward custom orders or special projects may be non-refundable unless otherwise agreed in writing.
8. ORDER CANCELLATIONS
Orders canceled before production begins may be eligible for partial or full refund less any costs already incurred.
9. CONTACT US
Digital Photo Graphix & Printing
31441 Santa Margarita Pkwy Ste F
Rancho Santa Margarita, CA 92688
Phone: (949) 858-7465
Email: info@DigitalPhotoGraphix.com