Refund Policy


DIGITAL PHOTO GRAPHIX & PRINTING

Effective Date: May 12, 2026


At Digital Photo Graphix & Printing, many of our products and services are custom-made, personalized, or involve labor-intensive processing of customer-provided materials. Because of the nature of our work, the following refund policy applies.


1. CUSTOM ORDERS

Due to the custom nature of our services, all sales are generally final once production has begun.


This includes:

  • Photo prints
  • Large format prints
  • Canvas prints
  • Graphic design
  • Film processing
  • Scanning services
  • Media transfers
  • Restorations
  • Custom publications
  • Advertising placements
  • Specialty products


2. ORDER APPROVAL RESPONSIBILITY

Customers are responsible for reviewing proofs, spelling, layouts, cropping, image quality, sizing, and specifications before approving production.


3. DEFECTIVE OR INCORRECT ORDERS

If an order is defective or produced incorrectly due to our error, please contact us within 7 days of receiving the order.


At our discretion, we may:

  • Reprint the order
  • Correct the issue
  • Provide store credit
  • Provide a refund where appropriate


4. COLOR VARIATIONS

Slight color differences between monitors and printed output are normal and are not considered defects.


5. LEGACY MEDIA & RESTORATION SERVICES

Results cannot be guaranteed for restoration, scanning, and media transfer services due to the condition and age of source materials.


6. NON-REFUNDABLE SERVICES

The following are non-refundable once work has started:

  • Graphic design labor
  • Scanning labor
  • Restoration labor
  • Film processing
  • Video/audio transfer services
  • Rush fees
  • Setup fees
  • Mailing/postage costs
  • Advertising placements already reserved or published


7. DEPOSITS

Deposits made toward custom orders or special projects may be non-refundable unless otherwise agreed in writing.


8. ORDER CANCELLATIONS

Orders canceled before production begins may be eligible for partial or full refund less any costs already incurred.


9. CONTACT US

Digital Photo Graphix & Printing

31441 Santa Margarita Pkwy Ste F

Rancho Santa Margarita, CA 92688

Phone: (949) 858-7465

Email: info@DigitalPhotoGraphix.com

https://www.ranchographix.com